Code of Practice
This Code of Practice is founded on Biblical principles of honouring God and caring for one another. These are the ways that God has taught us to care for you, our students, and ensure that we provide quality services in missions training, be committed to excellence and apply a Biblical standard of righteousness in all our programmes.
Wherever God’s people live and work together, these principles should be evident.
One of the teachers of the law came and heard them debating. Noticing that Jesus had given them a good answer, he asked him, “Of all the commandments, which is the most important?”
“The most important one,” answered Jesus, “is this: ‘Hear O Israel, the Lord our God, the Lord is one. Love the Lord you God with all your heart and with all your soul and withal your mind and with all your strength.’ The second is this: ‘Love your neighbour as yourself.’ There is no commandment greater than these.”
(Mark 12:28-31 – New International Version)
Getting to know us (Marketing and information)
We make sure that potential students have all of the information they need in order to know just what the training will, or will not, provide for you and what you will need to be committed to if you come and do a course with us. All of our marketing materials and information is checked to be sure that we do not give any information which is not true or can be easily misunderstood.
The training at YWAM Perth is linked with the University of the Nations at an international level many of our courses are accredited through education authorities in Australia. All of what that means is explained to students in the information that is given when you enquire about courses. Further information about each stage of the process to enrol in a course and come to Perth is provided as it is needed. Some of this depends on which country you are from.
We make every effort to give clear advice about visa processes in line with the regulations of the Australian government. This is so that you can not only get the visa you need but also make sure that you comply with all of the requirements of that visa.
You can contact us at any time to ask extra questions if you do not understand.
Getting to know you
As part of the application process we will need some information from you and some people who can help us get to know you (referees). This helps us to make sure that the course is right for you and that you will be able to do what is needed to complete it. As far as possible we try to make sure that students don’t enrol in a course that will not suit them and does not help them to fulfil God’s purposes for their life.
Offers of places in a course will be based on the extent to which the experience, qualifications, aspirations, Christian character and calling of the applicant are matched by the opportunity offered.
The information includes your level of understanding and expressing yourself in English as well as what education you have had. If you do not have a high enough level of English we offer a course which can help to bring you up to the level that is needed (the English for Missions course). We can also arrange an equivalency program which can help you gain basic educational abilities (reading, numbers, etc.) if you need them.
The Privacy Act (Australian government legislation) protects you in regard to any information or records kept on file. We are committed to secure storage of these records and access is restricted to authorised personnel only. You may view your records at any time upon request.
All YWAM Perth courses are eligible for transfer credit with YWAM’s international training body known as the University of the Nations. Your name, contact details and record of results is provided to the U of N international records system as part of that arrangement.
Information related to the visa status of overseas students may be communicated to the designated authority of the Australian government as required by law.
Access to training with YWAM Perth is not restricted by age, gender, nationality, cultural, social or educational background.
Youth With A Mission Perth is a multi-cultural community consisting of staff from many nations, cultures and social backgrounds. As part an international mission agency, YWAM not only caters to but encourages cross-cultural interaction. It is an essential component of missions training.
In almost all cases, both males and females are fully able to complete all aspects of our courses. The only exception is in regard to working in other nations and cultures where fulfilment of certain roles by members of one gender or another is not acceptable to that culture.
Where appropriate (e.g. Certificate III in Discipleship) specific variations of courses may be offered to cater for differing age requirements of participants.
Participation by students of other nationalities and cultures is encouraged.
Fees for all courses will be kept to a minimum. The purpose of this policy is to encourage participation by students from as wide a range of socio-economic backgrounds as possible within the provision of quality training.
The objective of each training course and program is the achievement of competency in the learning outcomes. As a result, our training staff are committed to working alongside students to assist them in whatever way necessary to maximise their learning potential. Staff will be trained in an appreciation of differing learning styles and will structure training in such a way as to provide an equitable and fair training environment and assessment procedures.
The entry point for training with YWAM Perth is the Certificate III in Discipleship. This course focuses on the nature and character of God as expressed in the Bible and understood in Christianity, the individual’s relationship with God, application of Christian principles and the commission from God for each Christian to make Him known to others.
All training offered by YWAM Perth is for the purpose of equipping participants for work in Christian missions or ministry. As such it is important that they truly represent Christ in not only word but also in lifestyle. Therefore adherence to Christian beliefs and practices, and membership of a Christian body of believers, is an essential requirement of participants.
Fees, charges and refunds
Clear, accurate and current information regarding fees, charges, method of payment and refund policy will be provided to all prospective students.
All fees paid by students are deposited in a Notified Trust Account, which operates in accordance with government guidelines.
Fees for courses vary and will be detailed in the course information. The timetable of payments is as follows:
- Upon receipt of application – non-refundable application fee
- Upon receipt of ‘Acceptance of Place’ form – AUD $100 enrolment deposit and health cover fee
- Balance of fees for the classroom phase must be paid by the end of week one of the course
- Full fees for the field work (outreach) phase must be paid before the commencement of that phase.
By accepting an offer of a place at YWAM Training Perth, a student is entering into an agreement that is stipulated in the Letter of Offer. Payment of tuition fees in full or in part indicates that such an agreement exists between the student and the school. Should circumstances change after receiving an offer, fees will only be refunded in accordance with the refund policy below.
Prior to commencement of the course:
- Where the course is cancelled the school will refund the fees in full.
- When the Australian government authorities refuse to grant a visa, the school will refund all fees paid less the application fee. The letter of refusal document must be sent to the school and must provide proof of refusal by the Australian government. Only originals will be accepted.
- Where the school receives written notice of withdrawal 28 days or more prior to the commencement date of the course, the school will refund all fees paid less the application fee.
- Where the school receives written notice of withdrawal less than 28 days prior to commencement date of the course, the school will refund all fees paid less the $100 enrolment deposit and the application fee.
After commencement of the course:
- When the student withdraws from the course during week one, the school will refund 90% of the total classroom phase fees, including accommodation – less $100 administrative expenses.
- When the student withdraws from the course during week two, the school will refund 60% of the total classroom phase fees, including accommodation – less $100 administrative expenses.
- When the student withdraws from the course during the third or fourth week, the school will refund 30% of the total classroom phase fees, including accommodation – less $100 administrative expenses.
- When the student withdraws from the course after the end of the fourth week no refund will be given.
Field Assignment (outreach) Phase:
Final costs of the field assignment phase will be announced during the classroom phase. Field assignment costs are non-refundable except under special circumstances (ill health, etc) where the amount refunded will be determined according to the circumstance.
Cancellation of a Course:
Should a course offered by YWAM Training Perth be cancelled either prior to commencement or after commencement the following refund policy will be observed.
- In the event of a course cancellation prior to commencement of that course:
- All fees paid in advance will be refunded in full, not including the $30 registration fee and $100 enrolment deposit.
- Prepaid tuition fees will be refunded on a pro-rata basis of 55% of the unearned portion of the course tuition fees.
- The unearned portion of prepaid accommodation will be refunded in full, less two weeks accommodation fees.
- In the event of a course cancellation after commencement of that course:
Refunds will be paid to the person who originally paid the course fees.
This agreement does not remove the student’s right to take further action under Australia’s consumer laws.
We work hard to make sure that the training that we offer is relevant to your missions calling and effective in equipping you for that calling. We are always checking the ways we do training and assessment and look after our students to see that we are doing the best job that we can and looking for ways to keep improving.
We are committed to maintaining the highly professional standards of trainers, training facilities and equipment to ensure these are what is needed to achieve the success of students. All course leaders and staff are committed to ongoing training and professional development.
The course staff are aware of and cater for the special cultural and learning needs of students, ranging from accommodation through to the learning materials. Each student is individually monitored and assessed to make sure that we are giving them the best help that we can to achieve their training goals and that they are also committed to the process as shown by attending activities and making an effort to learn and grow.
Ever since its formation Youth With A Mission has adopted an educational model that focuses on training toward the ability to do specific tasks in the field of missionary work rather than attaining knowledge as an end in itself. In developing training we ask, “What do they need to do to get the job done?” and, “What do we need to teach them so that they can do it?” Training to achieve these goals involves development of a combination of knowledge, skills and character.
The methods that we use to train people reflect these goals. They involve a combination of gaining knowledge and then using that in the development of practical application. A flexible and personal approach is taken with each student, working with them to attain the goal of being equipped for the task.
Character growth is an essential element of preparation for the task of working as part of a Christian missions team across many nations and in varying living conditions. So this is also given close attention in the training process.
In Australia, Youth With A Mission’s training operates under the name of the YWAM Training Australia. YWAM Training Perth is registered with education authorities and complies with national education standards, the Standards for Registered Training Organisations (RTO’s) 2015.
In regard to international students we also meet the government guidelines expressed in the Education Services for Overseas Students (ESOS) Act. A copy of the ESOS framework and an easy guide can be found through following the links on www.internationaleducation.gov.au.
The live-learn process
Intensive educational programmes based upon cooperation and sharing among the participants and immediate field application encourage accelerated development of the whole person and preparation for a life of service.The live-learn concept means establishing community for the purposes of learning. Following Jesus’ example and others from the Bible and throughout history, we work to establish a community of common values and learn together. We believe that learning takes place best in the context of relationships. The strong emphasis placed on relationships between students and staff and on small groups and student activities provides a secure atmosphere that optimises the learning experience.The ‘classroom’ becomes a lot more than the place where students sit down and take notes. Training may include: practical workshops and interaction; working together on a project; small group activities; communal worship, prayer, meals and social activities. Students find themselves learning from staff in the classroom, in the streets, in the kitchen, in the workshops and in many other situations that promote learning and personal development.It is a community learning experience based on the scriptural principle of a body of believers who are one in spirit and working together as a team toward the same objectives. Teamwork implies a sharing of resources, ideas, talents and a working together in unity. The great variety of course related activities provide a rich medium for deep relationships.
Students live in accommodation arranged and supervised by Youth With A Mission. The course staff also share similar accommodation during the classroom phase and usually the same accommodation during the field assignment phase. Living and learning together provides staff with unique opportunities for assessing students in terms of achievement, character and attendance.
Specific training methods
Trainees for the courses offered by YWAM Perth in Australia are drawn from many nations. A significant proportion of these will work with YWAM in Australia but many more will return to their home nation or work with YWAM in another nation.
With such a wide range of students, delivery and assessment methods are flexible within an overall established framework and are developed for individual courses and individual students as appropriate.
Each course leader develops specific strategies, in consultation with the relevant Training Director, for the effective delivery and assessment of the outcomes of the course they are leading.
The majority of courses offered will be delivered through full-time training. A lesser number will also be delivered through seminars and part-time training.
Most courses comprise both a classroom-based phase and a field assignment phase that together may involve:
- Oral presentation
- Visual illustration
- Testimony and case studies
- Group discussion
- Workshop activities
- Skills development workshops
- Processing workshops where information can be analysed, discussed and expressed in different ways in order to facilitate understanding and personal application
- Small group sessions
- Application through ministry opportunities during the classroom phase
- Reading assignments and research projects
- A field placement where skills and knowledge may be put into practice within a mentoring relationship in order to develop competency
- Intercession and worship
Some courses may also include:
- Class presentations
- And other creative delivery methods
An important aspect of our training is that students live and participate in a missions community. This is an essential element of your development as a missionary. Community involvement includes worship, prayer, evangelism and working together in practical ways to assist in the functioning of the community (weekend service, family chores and work duties). These activities are a part of your course programme.
Everyone has had experience of assessment. Often this has been mostly a matter of “Show me what you know” and is restricted to putting it down in writing.
We start with “Show me what you know” but then move on to “Show me how you can use what you know”; “Show me what you can do” and “Show me God in the way you live”.
Even with an assessment of knowledge, the approach taken is a lot more flexible than just getting students to write things down. Different forms of expression are valued and encouraged. Alternatives are offered where students have difficulty with one method. For example, students for whom English is not their first language may sit down with someone from the course and just talk with them about what they have learned. Those who express ideas through poetry, art, music or drama will be given the freedom to use these rather than a written report where appropriate.
Assessment is undertaken continuously and consists of a range of approaches that are relevant to what the students are trying to achieve. For instance, assessment may be a combination of written assignments coupled with a demonstration of skills and knowledge in a practical setting. Observation of the student’s application of learning in field-work is an integral element of assessment, as is observation of their commitment to development of Christian character.
Assessment of character, showing God in the way you live, happens as a natural product of living and working together in community.
Specific information is provided in the student handbook that they receive when they arrive for their course and explained in detail during orientation. This information includes a list of all accredited outcomes/criteria of the qualification they are working toward.
Helping you with your progress
We will work with you to see how you are tracking and progressing toward achieving the training goals. If you get behind we are committed to helping you understand why and finding ways to catch up as well as not fall behind in the future.
Satisfactory student progress is also a requirement for continuation of a student visa. Students failing to achieve satisfactory progress will be advised of this in the first instance and we will work with you to help you catch up. If this continues for a second consecutive study period we are obliged to report overseas students to the immigration department.
If you disagree with our evaluation, or feel you have other valid reasons, you can appeal that through the normal internal appeals processes (stated below). If you still disagree you can also appeal directly to the immigration department and we will advise how you can do this. If you are coming from another country, you will be given more information about these procedures as part of your enrolment process.
A detailed description of our intervention strategy (the way we help you if you are struggling) is available on request.
Character and behavioural development
YWAM Perth believes that the development of Christian character is an integral part of our training and a central ongoing goal of our courses. Consequently, we expect that the conduct of students will be in keeping with Biblical standards. Any verified moral violation (including but not limited to sexual immorality, lying, dishonesty, theft, substance abuse, physical abuse or sexual abuse) will be considered grounds for disciplinary action including probation and possible dismissal from a course or training programme.
The same behavioural standards apply to all staff.
In the case of unacceptable behaviour we base our response on that expressed by Jesus in Matthew 18:15-17. The heart of this process is to bring a person into a place where they address their behaviour and remain in fellowship with the body. We are committed to working with students to develop Christian character and behaviour. However, repeated breaches or more serious breaches (as outlined above) may result in result in the student being dismissed from their course.
In the case of overseas students, dismissal from your course may affect your student visa. Any refunds given will follow the standard course refund policies.
Note: Unacceptable Behaviour is determined by the course and/or base leader.
Feedback and support
Feedback is provided to students through:
- A one-one meeting with a course staff person at least every two weeks (usually weekly);
- Continuous non-formal feedback opportunities that exist as a result of living in the YWAM missions community as a part of the training programme (with the exception of the Short Course in TESOL);
- A final feedback meeting at the conclusion of the course.
Language, literacy and numeracy
YWAM Training Perth may require overseas students to demonstrate a sufficient level of competency in written and spoken English. These requirements form part of the application process.
Students who are unable to meet these requirements are directed to relevant English language programmes, provided by YWAM inPerth or elsewhere, in order to enable them to have access to our training.
Where a student’s current level of language, literacy and numeracy is lower than that required to meet specified requirements of units/modules, the trainers work with those students to develop the required levels.
Where a student’s current level of language, literacy and numeracy is adequate to meet the specified requirements of units/modules but creates difficulty in the use of a particular assessment tool, an alternative form of assessment is offered.
Any appeal against assessment or RPL/RCC must be submitted in writing.
Once it has been received it will be processed within 10 working days, usually immediately. Appeals will be heard in the first place by the course leader. Appropriate evidence of assessment will be made available to students who appeal against decisions. Should the student still remain unsatisfied the relevant Training Director will become involved and, if required, the YWAM Training Australia National Board may also be called in to adjudicate.
A panel involving at least one person not associated with the student or Institute for the Nations -Australia may be set up if required. This would only occur in cases where no resolution was possible through the means described above.
All procedures, agreements and action steps will be recorded and held in confidence. Either party may consult an independent Conciliator, appointed by the Department of Education Services, at any stage.(Contact: Conciliator, Department of Education Services, 22 Hasler Road, Osborne Park, WA 6017, Telephone – 9441 1962)
Recognition of prior learning/current competency
Through Recognition of Prior Learning or Current Competency, we can acknowledge previous learning or experience that may be relevant to some of the specific learning outcomes of the course in which the student is participating. It would be necessary to show evidence of these and their relevance to the course.
RPL/RCC will only be granted for complete units. Competence in all learning outcomes/competency standards for that unit must be demonstrated before RPL/RCC will be granted.
An integral aspect of all training at YWAM Perth is the building of team unity amongst students and staff of each course. The learning process itself is one where the contribution of each student and staff member enables a fuller development. Students on a course form a team which will work together in the field assignment component of training. Those who receive recognition in a particular unit are asked to contribute to the team dynamic through ongoing involvement in group activities and help to maximise the learning experience of the whole training group.
Students applying for RPL/RCC are required to provide details of prior experience or training that may be relevant and/or demonstrate competency in outcomes of the course. They may be asked to attend an interview, either prior to or on arrival for the course, where they can discuss their application with the course leader and training director. The student may be required to undertake a test, or equivalent exercise, designed to assess their present skill level or competence in the required learning outcomes.
Any prior learning through training or experience must be transferable to the context for which the course is designed. Students will need to demonstrate the application of knowledge and skill within the prescribed context.
The final decision regarding RPL/RCC will be taken jointly by the course leader and training director.
Deferment of study by a student
Once you have begun a course, you may only defer your course involvement on compassionate or compelling circumstances.
In such cases you may only complete any uncompleted course study and requirements at a time after the schedule of the original course. Due to the intensity of the programme of Institute for the Nations courses, it is not possible (or permissible) to make up any missed weeks/units whilst also completing other weeks/units of the course.
Deferment of your course may affect your student visa if you are from overseas.
Because of the unique nature of our courses and the DTS prerequisite, transfers could only occur between YWAM Perth and other YWAM Australia providers.
In addition, Australian government regulations prohibit transfer of overseas students from one training provider to another prior to completing at least six months of their original course except under specific circumstances.
Exceptions to this are if:
- The original provider is no longer able to deliver the course for whatever reason
- The original provider has written a letter of release
- Any government sponsor considers the change to be in the student’s best interests and has provided written support for that change
Transfers will only occur with the full consent of the student and of the other training location involved.
Full policy and procedures regarding requests for transfer are available from the registrar through the course leader.
We recognise and accept the credentials issued by another registered training organisation based in any State/Territory of Australia.
This can include a Statement of Attainment for specific modules or units of competency, or it may be a complete qualification such as certificate or diploma. As part of this recognition we verify the organisation’s registration status on the National Register of VET (vocational education and training).
If we have any concerns with the level of competence of the person who has been issued the qualification we will contact the primary recognition authority of that organisation and lodge our concern. However, we will still recognise and accept the issued qualification.
In most instances this will relate only to AQF qualifications and statements of attainment issued by other RTO’s of the Institute for the Nations – Australia since they are the only organisations that deliver training which can satisfy pre-requisites or individual modules/units.
Delivery and assessment resources
We strive to ensure suitable and adequate facilities for the delivery of the training programs and courses which they conduct. Regular reviews of needed resources are conducted.
Training facilities include classrooms, offices, library, meeting rooms, kitchen, dining, and ablutions. Wheel chair access is provided.
General equipment such as white boards, audio-visual equipment, etc is also provided. Specific courses may each have their own requirements for equipment, research materials, etc. In each case suitable resources are supplied to meet those specific needs.
Youth With A Mission is a missions organisation operating permanently in over 150 nations around the world as well as short term work in many others. This provides an immediate resource for practical application, which forms an integral part of each course. In addition, a wide network of ministry, missions and industry contacts provides the Institute for the Nations with many other such opportunities.
YWAM Perth is part of the world wide training network of the University of the Nations.
As such it has for many years been part of developing courses and training materials for a wide range of programs. It continues to have access to materials and programmes developed overseas as well as those specifically developed within Australia.
Course content and materials are adjusted according to changing needs identified in the missions field and to availability of new materials.
Quality school staff
Youth With A Mission follows well established procedures for recruitment and professional development of all staff including those involved in provision of training.
A thorough application, reference and interview procedure is followed with all staff applications. This process involves assessment of character, leadership potential, confirmation of God’s call and competency for the role they will be fulfilling. With school staff this must include competency in the learning outcomes of the course with which they will be involved. All personnel are also full time missionaries with YWAM and regularly engage in mission activities other than training.
- All personnel must have completed a YWAM Discipleship Training School (Certificate III in Discipleship) before applying to join staff in any role
- A person applying to join staff of a particular course must have successfully completed the same course either in Perth or elsewhere within the YWAM International network of training
- A person applying to be a course leader must have previously staffed the same course either inPerth or elsewhere within the YWAM International network of training
- Course leaders must either have suitable qualifications as specified in the Standards Registered Training Organisations (RTOs) 2015 or be directly supervised by someone who has
- Assessors must either have suitable qualifications as specified in the Standards Registered Training Organisations (RTOs) 2015 or work in a team with someone who has.
Much of the information input that is offered in courses at YWAM Perth will be delivered by resource speakers. These are people with experience and training in specific fields who have also been identified as able to impart their understanding and skills to others. We draw upon a widely experienced and qualified range of resource speakers from within Australia and overseas. Training input may be delivered by the course leader, school staff, base staff or visiting lecturers.
Resource speakers are chosen on the basis of appropriate qualifications or demonstrated experience and ability in the learning outcomes relevant to the section of training they are addressing. Demonstrated effectiveness is the primary factor of the two, as academic qualifications without relevant experience are not considered a guarantee of competency.
As YWAM is not only a training organisation but also a missionary organisation in its own right, the pool of experience and expertise it is able to draw upon in training for missions is vast.
Resource speakers are identified and through a process of communication with YWAM industry leaders who have direct knowledge of their expertise in the areas or training for which they provide input.
They deliver training only under the direct supervision of a person (the supervising trainer) who has suitable qualifications as specified in the Standards for Registered Training Organisations (RTOs) 2015. They are monitored to ensure that:
- Information that is delivered and/or skills that are taught meets the objectives of the session/s
- Information that is delivered and/or skills that are taught is done in a manner which promotes learning and is adapted to the learning needs of the students
Course leaders are required to provide additional training to compensate for any aspects where the resource speaker has failed to meet the objectives of the session/s.
Appropriate certificates will be issued to students who demonstrate competency in completed units according to the Australian Qualification Framework issuance protocols. The Registrar’s Office is responsible for the issuance of qualifications and statements of attainment.
(NOTE: If a student withdraws from a course before completing a unit or units that they have begun, no certification can be issued.)
Course leaders collect, record and collate appropriate evidence measured against specified learning outcomes/competency standards. To achieve competency in a particular learning outcome/competency standard a trainee must demonstrate achievement of all assessment criteria for that outcome/standard. Evidence must be valid, sufficient, current and authentic in order to demonstrate competence. Decisions regarding competence will be made on this basis.
Course leaders will submit these records to the Registrar’s Office. The Registrar’s Office will then issue the appropriate qualification or statement of attainment.
Certificates of Qualification are issued to students who show that they are competent in all of the units of a particular qualification and will state clearly the level of qualification, area of qualification, course accreditation details, date of issuance and name of the issuing body (YWAM Perth).
Statements of Attainment are issued to students who show that they are competent in some but not all of the units of a particular qualification will state clearly the modules in which the trainee has demonstrated competency. They will not give any misleading information that may be interpreted as equating to a full qualification.
Both certificates will also include a Record of Achievement listing all the units attained by the student.
In fulfilling this function the Registrar’s Office is accountable to the Training Director, Base Leadership and the Institute for the Nations – Australia National Board.
University of the Nations Credit
The Institute for the Nations – Australia is affiliated with YWAM’s international network of tertiary level education & training known as the University of the Nations (U of N).
The University of the Nations is not registered/accredited as a university in Australia.
All YWAM Perth courses are eligible for transfer credit from the University of the Nations.
If a student withdraws from a lecture phase or field assignment (outreach) within the first week, they will not receive a U of N grade. If a student withdraws after the first week but before the final two weeks, they will receive a U of N grade of “W” (withdrawn). If a student withdraws during the final two weeks, they will receive a grade of “U” (unsatisfactory) for a DTS or “F” (fail) for other courses. In all of these cases no credit will be granted with the U of N.
The exception to this is when the withdrawal is due to an authorised absence or other cause beyond the control of the student, and when the work already done has been of a standard acceptable for the satisfactory completion of the course. In such cases the student will receive a grade of “I” (incomplete). This grade may then be replaced with a credit grade if the student completed the course requirements to the satisfaction of the course instructor within one calendar year. If the student does not complete the course requirements within that time, the “I” will be changed to an “F” by the U of N Records Director and the student must repeat the course to receive credit for it. If the student is unable to complete the work within the one year time frame, they may apply for an extension by writing to both the course leader and the International Dean or centre Director. The course leader has the prerogative of creating special arrangements be which means the remaining work may be made up.
We operate on a community basis and Christian community values are modeled as students and staff live together, learn, minister, worship, pray and have fun together. A high level of mutual support and care is encouraged and modelled. Students and staff are also encouraged to build relationships within the wider community and local churches.
YWAM Training Perth maintains and observes high standards of behaviour and character amongst staff and students. As a Christian organisation, high standards of character and behaviour are promoted and expected, in adherence with Christian beliefs and practice within a Biblical framework.
Harassment of one individual or group by another individual or group is unacceptable – whether this is on the basis of gender, race or any other cause. Any such behaviour that is brought to the attention of staff will be addressed immediately by the appropriate leadership. The primary aim will be reconciliation between parties and promotion character growth.
If harassment is perpetrated by a student or group of students it will be addressed by the course leader and the relevant training supervisor. If harassment is perpetrated by a staff member it will be addressed by the YWAM Perth leadership team.
If harassment, or other unacceptable behaviour, persists the perpetrator will be requested to discontinue their course or involvement as staff.
Access to a just and equitable process for dealing with grievances will be provided at all times. Grievances will in the first instance be brought to the student’s group leader. Should this fail to bring resolution the matter may be taken to the course leader. Should this also not resolve the situation the training director and/or base leader will become involved.
At all stages these meetings are informal and conciliatory. The student’s views will be heard and respected. The institution’s position and policy will be clearly communicated without prejudice. Should this informal process not bring resolution a formal process may be entered into by submitting a complaint in writing. All complaints received in writing will be processed within 10 working days.
A panel involving at least one person not associated with the student or YWAM may be set up if required. This would only occur in cases where no resolution was possible through the means described above.
All procedures, agreements and action steps will be recorded and held in confidence. Either party may consult an independent Conciliator, appointed by the Department of Education Services, at any stage.(Contact: Conciliator, Department of Education Services, 22 Hasler Road, Osborne Park, WA 6017, Telephone – 9441 1962)
Student welfare and guidance
Continuous support is offered to students with problems directly related to study and with general personal concerns.
This may be stress due to study, a grievance, acclimatising to new surroundings, financial matters, or personal issues. Trained teachers, group leaders and counsellors provide the service in house.
All students have a weekly meeting with a group leader. This provides opportunity for support and guidance. Where matters arise this may also involve counselling. In addition course leaders and other trained counsellors may become involved if required.
Guidance on further training opportunities is also provided.
The course leader and staff will be sensitive to cross-cultural issues and meet the special needs of international students, especially those who are under eighteen years of age. These services will include adequate orientation, information and advice on accommodation, counselling, etc.
All personal information disclosed by students to staff in the course of counselling, other discussions or in written form remains confidential between the student and the staff persons responsible for that student’s welfare. Such staff persons will be limited to those who ‘need to know’ in order to provide appropriate care to the student.
The following limitations apply:
- Where the information disclosed relates to behaviour which contravenes the values and principles of Youth With A Mission and YWAM Perth, persons responsible for responding to behavioural breaches may become involved
- Where information disclosed relates to a capital offence, YWAM Perth is obliged to report that information to the relevant authorities
- When required by due process of law, YWAM Perth will provide such specific information as falls within the bounds of the legal requirement
YWAM Perth is not responsible for the actions of students who disclose information they have received from other students.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
Youth With A Mission Perth may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on 9 December, 2015